Shipping & Returns
Shipping & Returns
Our items are shipped via either Australia Post - Express Post or occasionally via Toll Priority to give you the fastest possible delivery
We charge a flat rate of $5.00 for shipping. If you spend $30.00 or more in one transaction then your shipping is FREE.
Tracking is include with all our packages and once your purchase has shipped you will be emailed a tracking number.
Items shipped by Australia Post do not require a signature on delivery and they can be sent to Post Office boxes. Items shipped by Toll Priority will require a signature and cannot be delivered to Post Office boxes.
To track your item or to estimate you delivery time please visit http://www.auspost.com.au
We want all of our customers to love their products which is why we offer a 30 day, no risk satisfaction guarantee. If you are not 100% satisfied with your product within the first 30 days of purchase you may return it to us for a full refund or an exchange.
Please choose your item carefully as in the case of a change of mind or where you have chosen an incompatible item the cost for return postage must be paid by you, the Buyer. In order to receive a refund the item must be received in its original conditional and all packaging must also be returned in a saleable condition. If the item is not received in a saleable condition that we can only offer you an exchange or store credit. Please note – items marked as Clearance or Sale cannot be returned under this policy. Standard warranty applies only.
If we have made an error and the product is not as described, you have been sent an incorrect item or you have received it in a faulty condition we will refund the additional cost of return postage upon examination of the item and proof of fault.
Once your item is received your return request will be processed within 1 to 3 business days. The refund will be made via the payment method of the original purchase (e.g. if you paid via credit card then your refund will be made to your credit card). Please note that your financial institution may need 2 to 5 days to clear the funds back into your bank account.
To return your purchase we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are not our responsibility until they arrive back to us.
If you would like to return an item please contact email@example.com for full instructions and so a member of our helpful staff can assist you and assign you a Return Authorisation number for tracking purposes. You can also contact us via email with any questions you may have about your item.
If it has been over 30 days since your purchase then our standard 12 month warranty applies. Please contact firstname.lastname@example.org to organise for your item to be returned under warranty for an exchange or store credit. Please note we do not offer refunds on warranty returns occurring after 30 days.